Under every tutor reply there is a thumbs up and a thumbs down. They tell the teacher and us when a tutor answered well and when it did not, which is how the tutors get better.
Giving feedback
Hover over a tutor reply. Four buttons appear underneath: copy, thumbs up, thumbs down and read aloud.
Click thumbs up if the answer was good, or thumbs down if it was wrong, unhelpful or pitched at the wrong level.
Why it is worth doing
A thumbs down on a bad answer is more useful than a support ticket, because it comes with the conversation attached. If a tutor is consistently getting something wrong, that is usually the prompt or the knowledge base rather than the model, and the feedback helps us tell the difference.
What teachers see
When a student gives a tutor reply a thumbs down, their teacher sees it. No notification is sent; it shows up where you already look at student activity.
In the classroom, open the Tutors tab and click the tutor. On Student activity, the student's row carries an amber thumbs-down badge. Hover it to see the count, for example Downvoted 1 response.
Click the student to see their chats. Any chat containing a downvoted reply has the same thumbs-down icon, and inside it the reply itself is highlighted in amber.
In a lesson, the chat icon on the student's submission carries a small thumbs-down, with the tooltip Student downvoted a response.
It is worth a look when you see one. Sometimes the tutor got it wrong and the prompt or knowledge base needs a tweak; sometimes the student just did not like being asked a question back. Either way you find out. See How to view student chat history.