If you cannot get into your account, this is usually why.

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Use Forgot password? on the sign-in page and follow the link we email you.

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Use the Sign in with Google or Sign in with Microsoft button rather than an email and password. There is no separate Mindjoy password in that case.

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Repeated failed attempts lock an account for a while as a security measure. Wait, then try again with a reset password.

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If you are a student, ask your teacher: they can see your account and check the email address on it. If you are an educator, ask an organisation admin at your school.

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